Shopify Connect
When a merchant connects a Shopify store they administer, DTC Paid Ads may receive order and customer-related fields needed to compute unit economics. Those fields include order totals, refunds, shipping charged, and product costs where Shopify returns them.
We use that data only for that merchant's account audit and portal. We do not sell it. We do not apply one merchant's store data to another brand.
What we keep from Shopify
We keep the store connection and a summary for the window we read: revenue, order count, average order value, discount rate, refund rate, shipping charged, tax, and unit product cost when Shopify returned a cost.
The order pull uses a customer id and an order count to compute new and returning aggregates. We do not store a customer list or customer emails from that pull. If Shopify sends a customer data request, the request can include an email, and we store that email so we can answer the request.
How to disconnect Shopify
Uninstall DTC Paid Ads Connect in the Shopify admin. Shopify then sends a shop redact notice, and we delete the stored access token and the order summary for that shop. You can also email dean@dtcpaidads.com and ask us to disconnect the store.
How to request deletion
Email dean@dtcpaidads.com and name the store. We delete the stored connection and the audit numbers that came from that shop.
Meta
Connecting Meta stores the ad account you choose and the Insights numbers for that account's audit. To remove the connection, email dean@dtcpaidads.com.
We don't sell your data. When checkout is on, a payment processor handles card details. Questions: email dean@dtcpaidads.com.